Returns & Exchanges

Due to the perishable nature of our baked goods, we cannot accept physical returns; however, if your order arrives damaged or unsatisfactory, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the product immediately upon delivery to help us assess the concern.

• 2.
  Contact Support

  Email our customer care team within 24 hours of receiving your order, including your order number and the photos taken.

• 3.
  Quality Review

  Our bakery team will review your request within 48 hours to determine if a replacement or store credit is the best solution.

• 4.
  Resolution Delivery

  Once approved, your replacement will be prioritized for the next bake cycle or a refund will be issued to your original payment method.